Refund Policy

Our Commitment

At the Better Business Bureau of Tulsa, we are committed to providing valuable services that support your business growth and success. We stand behind the quality of our programs and services with a 30-day refund policy to ensure your complete satisfaction.

Eligible Services

The following services are eligible for our 30-day refund policy:

• Annual membership fees
• Accreditation program fees
• Training and workshop registration fees
• Educational program enrollment fees
• Networking event tickets (if event has not yet occurred)

Refund Eligibility Period

You may request a full refund within 30 days of your initial payment date. The 30-day period begins on the date of your payment confirmation. Refund requests received after the 30-day period may be considered on a case-by-case basis but are not guaranteed.

How to Request a Refund

To request a refund, please follow these steps:

1. Contact our office by phone at (918) 481-6222 or email at office@tulsabusinesswatch.life
2. Provide your name, contact information, and payment details
3. Include the date of purchase and service purchased
4. Briefly explain your reason for requesting a refund (optional but helpful)
5. Our team will review your request and respond within 3-5 business days

Refund Processing

Once your refund request is approved, we will process the refund within 7-10 business days. Refunds will be issued to the original payment method used for the purchase. Please note that your bank or credit card company may take additional time to reflect the refund in your account.

Non-Refundable Services

The following services are not eligible for refunds:

• Completed consultation sessions
• Events or workshops that have already taken place
• Custom research or report services after delivery
• Dispute resolution services after mediation has begun
• Any services explicitly marked as non-refundable at time of purchase

Partial Refunds

In certain circumstances, partial refunds may be offered. For example, if you have used a portion of a service or attended part of a program, we may provide a pro-rated refund for the unused portion. Partial refund amounts will be determined on a case-by-case basis and communicated to you before processing.

Service Credits

In lieu of a refund, you may choose to receive a service credit of equal value that can be applied to future services, programs, or events. Service credits do not expire and can be used for any eligible service offered by the Better Business Bureau of Tulsa.

Questions About Our Refund Policy

If you have any questions about our refund policy or need assistance with a refund request, please don't hesitate to contact us. Our team is here to help ensure your experience with the Better Business Bureau of Tulsa meets your expectations.